{"id":390,"date":"2022-07-05T14:46:16","date_gmt":"2022-07-05T14:46:16","guid":{"rendered":"http:\/\/10.1.2.28:3000\/index.php\/ufaq\/why-is-my-gateway-status-showing-disconnected-in-the-dispatch-client\/"},"modified":"2023-08-14T12:15:46","modified_gmt":"2023-08-14T12:15:46","slug":"why-is-my-gateway-status-showing-disconnected-in-the-dispatch-client","status":"publish","type":"ufaq","link":"https:\/\/faq.ctiproducts.com\/index.php\/ufaq\/why-is-my-gateway-status-showing-disconnected-in-the-dispatch-client\/","title":{"rendered":"Why is my Gateway status showing disconnected in the Dispatch Client?"},"content":{"rendered":"<style>h4,\r\n.ewd-ufaq-post-margin-symbol,\r\n.ewd-ufaq-faq-body a,\r\n.entry-content a,\r\n.arrow,\r\n.title-inner,\r\n.next-post,\r\n.previous-post,\r\n.color-accent,\r\n.comment-content a\r\n{\r\n  color: #DD8944;\r\n}\r\n\r\ninput#submit.submit,\r\n.comment-reply-link\r\n{\r\n  background-color: #DD8944;\r\n}\r\n\r\n.footer-widgets-wrapper a\r\n{\r\n  color: #E05F03;\r\n}\r\n\r\n.cti-float-left\r\n{\r\n  position:absolute;\r\n  width: 25%;\r\n}\r\n\r\n.ewd-ufaq-faq-categories \r\n{\r\n  font-style: italic;\r\n  font-size: 12px;\r\n}\r\n.ewd-ufaq-faq-post\r\n{\r\n  font-size: 18px;\r\n}\r\n\r\n.wp-block-table td\r\n{\r\n  font-size: 14px;\r\n}\r\n\r\n.wp-block-table strong\r\n{\r\n  font-size: 16px;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/index.php\/wp-json\/wp\/v2\/ufaq\/390' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-390-K5T1a3CZ3Q' data-post_id='390'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#'>\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy is my Gateway status showing disconnected in the Dispatch Client?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategory:\n\t\n\t\tRadioPro IP Gateway\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>There are several reasons that an IP Gateway would be shown as &#8220;disconnected&#8221;:<\/p>\n\n\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/ctiproducts.com\/RadioPro_IPGateway\/faq\/images\/GatewayDisconnected.png\" alt=\"\" \/><\/figure>\n\n\n\n<ol><li>Each client and RadioPro IP Gateway must have compatible versions in order to communicate. For more details on version compatibility, see the <a href=\"https:\/\/ctiproducts.com\/documents\/radiopro\/v9\/RadioPro%20IP%20Gateway%20Installation%20Guide.pdf#page=22\" target=\"_blank\" rel=\"noreferrer noopener\">Installation Guide<\/a> page 22 &#8220;System Compatibility Considerations&#8221;.<\/li><li>The ethernet cable connecting the IP Gateway to the LAN or WAN may be disconnected.<\/li><li>The IP Gateway must be powered on and must have completed its boot-up procedure. The boot-up procedure could take up to two minutes.<\/li><li>Ensure that the router or switch between the PC and the Gateway has power.<\/li><li>The Dispatch Client and the IP Gateway may be on different subnets. Possible Solutions:<ul><li>Change the IP address and subnet masks of the Gateway and\/or Dispatch so Dispatch can reach the IP Gateway<\/li><li>Configure Port Forwarding:<ul><li>See the <a href=\"https:\/\/ctiproducts.com\/documents\/radiopro\/v9\/RadioPro%20IP%20Gateway%20Installation%20Guide.pdf#page=19\" target=\"_blank\" rel=\"noreferrer noopener\">Installation Guide<\/a> page 19 &#8220;Configure Port Forwarding&#8221;<\/li><li>See <a href=\"https:\/\/portforward.com\/router.htm\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/portforward.com\/router.htm<\/a> for detailed instructions for the specific router in use at your site.<\/li><\/ul><\/li><\/ul><\/li><\/ol>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/faq.ctiproducts.com\/index.php\/ufaq\/why-is-my-gateway-status-showing-disconnected-in-the-dispatch-client\/'>\n\t\t\n\t\t\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Why is my Gateway status showing disconnected in the Dispatch Client? Category: RadioPro IP Gateway There are several reasons that an IP Gateway would be shown as &#8220;disconnected&#8221;: Each client and RadioPro IP Gateway must have compatible versions in order to communicate. For more details on version compatibility, see the Installation Guide page 22 [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[12],"ufaq-tag":[],"_links":{"self":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq\/390"}],"collection":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/comments?post=390"}],"wp:attachment":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/media?parent=390"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq-category?post=390"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq-tag?post=390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}