{"id":518,"date":"2023-08-11T16:16:49","date_gmt":"2023-08-11T16:16:49","guid":{"rendered":"https:\/\/faq.ctiproducts.com\/?post_type=ufaq&#038;p=518"},"modified":"2023-08-11T16:16:49","modified_gmt":"2023-08-11T16:16:49","slug":"why-am-i-getting-a-bonk-when-pressing-the-ptt-button-in-the-subscriber-list","status":"publish","type":"ufaq","link":"https:\/\/faq.ctiproducts.com\/index.php\/ufaq\/why-am-i-getting-a-bonk-when-pressing-the-ptt-button-in-the-subscriber-list\/","title":{"rendered":"Why am I getting\u00a0a bonk when pressing the PTT button in the subscriber list.\u00a0"},"content":{"rendered":"<style>h4,\r\n.ewd-ufaq-post-margin-symbol,\r\n.ewd-ufaq-faq-body a,\r\n.entry-content a,\r\n.arrow,\r\n.title-inner,\r\n.next-post,\r\n.previous-post,\r\n.color-accent,\r\n.comment-content a\r\n{\r\n  color: #DD8944;\r\n}\r\n\r\ninput#submit.submit,\r\n.comment-reply-link\r\n{\r\n  background-color: #DD8944;\r\n}\r\n\r\n.footer-widgets-wrapper a\r\n{\r\n  color: #E05F03;\r\n}\r\n\r\n.cti-float-left\r\n{\r\n  position:absolute;\r\n  width: 25%;\r\n}\r\n\r\n.ewd-ufaq-faq-categories \r\n{\r\n  font-style: italic;\r\n  font-size: 12px;\r\n}\r\n.ewd-ufaq-faq-post\r\n{\r\n  font-size: 18px;\r\n}\r\n\r\n.wp-block-table td\r\n{\r\n  font-size: 14px;\r\n}\r\n\r\n.wp-block-table strong\r\n{\r\n  font-size: 16px;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/index.php\/wp-json\/wp\/v2\/ufaq\/518' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-518-2CmnaWR2Rr' data-post_id='518'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#'>\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy am I getting\u00a0a bonk when pressing the PTT button in the subscriber list.\u00a0\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\tRadioPro, \n\t\n\t\tRadioPro Dispatch\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<h2 id=\"reasons-for-failed-calls\">Reasons for Failed Calls<\/h2>\n\n\n\n<p>In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls:<\/p>\n\n\n\n<ol><li>In RadioPro Dispatch, choose \u201c<strong>Help<\/strong>\u201d-&gt;\u201d<strong>Logs<\/strong>\u201d.\u00a0 This should open %programdata%\\CTI Products\\RadioPro Dispatch\\<\/li><li>Open the <strong>logs<\/strong> folder.<\/li><li>Locate and open the most recent file named \u201c<strong>FailedCalls <\/strong>YYYY-MM-DD.txt\u201d with a text editor.<\/li><\/ol>\n\n\n\n<p><em>Example:<\/em><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>10:08:20.590 AM DEBUG Call Failed: \n    Source=Gateway, \n    Reason=Can't private call when in a group call hangtime\n\r\n10:15:49.303 AM DEBUG Call Failed: \n    Source=Radio, \n    Reason=Call initiate group call failed: \n        INVALID_TARGET_ADDR\r\n<\/code><\/pre>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" \/>\n\n\n\n<h3 id=\"client-failure-reasons\">[Source=Client] Failure Reasons:<\/h3>\n\n\n\n<ul><li><strong>Already transmitting<\/strong><ul><li>Unable to transmit because another client has control of the radio.<\/li><\/ul><\/li><li><strong>Not connected to a server<\/strong><ul><li>Client is not connected to a gateway.<\/li><\/ul><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" \/>\n\n\n\n<h3 id=\"client-failure-reasons\">[Source=Gateway] Failure Reasons:<\/h3>\n\n\n\n<ul><li><strong>Server ended call<\/strong><ul><li>The gateway ended an active transmission unexpectedly.<\/li><\/ul><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" \/>\n\n\n\n<h3 id=\"client-failure-reasons\">[Source=Radio] Failure Reasons (Motorola):<\/h3>\n\n\n\n<ul><li><strong>Call initiate group\/priv call failed: <\/strong><ul><li>The Motorola XPR Radio is reporting that an attempted group or private KeyRadio has failed.  The failure code will have additional information.<\/li><\/ul><\/li><li><strong>No Response from radio<\/strong><ul><li>The Motorola XPR radio is not correctly responding to key-up requests.<\/li><\/ul><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" \/>\n\n\n\n<h3 id=\"client-failure-reasons\">Other Failure Reasons:<\/h3>\n\n\n\n<ul><li>The Motorola speaker microphone may be connected.  The RadioPro IP Gateway may not be able to correctly key-up a mobile radio if a microphone is plugged in.<\/li><li>The channel may be in use or in &#8220;hang-time&#8221; when keying up.<\/li><li>The item in the Subscriber List may be incorrectly defined in ICU:<ul><li>As a\u00a0<strong>Group Call<\/strong>\u00a0when it should be defined as a\u00a0<strong>Private Call<\/strong>.<\/li><li>As a\u00a0<strong>Private Call<\/strong>\u00a0when it should be a\u00a0<strong>Group Call<\/strong>.<\/li><\/ul><\/li><li>The Subscriber List PTT button may have a custom action assigned rather than the Default action.\u00a0<ul><li>(The default action is to PTT the item selected in the Subscriber List)<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Please verify that &#8220;<strong>Default<\/strong>&#8221; is selected as the\u00a0<strong>PTT Action<\/strong>\u00a0for the Subscriber List.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/faq.ctiproducts.com\/wp-content\/uploads\/2023\/08\/SubscriberListPttActionSettings.png\" alt=\"\" class=\"wp-image-519\" width=\"392\" height=\"175\" \/><figcaption>In RadioPro Dispatch,\u00a0 Put Dispatch in Edit Mode.\u00a0 Options -&gt; Dispatch Settings, Choose the &#8220;<strong>Subscriber List<\/strong>&#8221; tree item&#8230;<\/figcaption><\/figure>\n\n\n\n<ul><li>Private calls may be disabled in the Motorola XPR5550e radio.<\/li><\/ul>\n\n\n\n<p>Please verify that\u00a0<strong>Private Calls<\/strong>\u00a0is CHECKED.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" width=\"836\" height=\"724\" src=\"https:\/\/faq.ctiproducts.com\/wp-content\/uploads\/2023\/08\/PrivateCallsCheckedInMotorolaCPSSoftware.png\" alt=\"\" class=\"wp-image-520\" \/><figcaption>In the Motorola CPS software,\u00a0 Under Configuration, General, General Settings&#8230;\u00a0\u00a0<\/figcaption><\/figure>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/faq.ctiproducts.com\/index.php\/ufaq\/why-am-i-getting-a-bonk-when-pressing-the-ptt-button-in-the-subscriber-list\/'>\n\t\t\n\t\t\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Why am I getting\u00a0a bonk when pressing the PTT button in the subscriber list.\u00a0 Categories: RadioPro, RadioPro Dispatch Reasons for Failed Calls In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls: In RadioPro Dispatch, choose \u201cHelp\u201d-&gt;\u201dLogs\u201d.\u00a0 This should open %programdata%\\CTI Products\\RadioPro Dispatch\\ Open the logs folder. Locate and [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[18,13],"ufaq-tag":[],"_links":{"self":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq\/518"}],"collection":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/comments?post=518"}],"wp:attachment":[{"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/media?parent=518"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq-category?post=518"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/faq.ctiproducts.com\/index.php\/wp-json\/wp\/v2\/ufaq-tag?post=518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}