Why am I getting a bonk when pressing the PTT button in the subscriber list. 

Reasons for Failed Calls

In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls:

1. In RadioPro Dispatch, choose “Help”->”Logs”.  This should open %programdata%\CTI Products\RadioPro Dispatch\
2. Open the logs folder.
3. Locate and open the most recent file named “FailedCalls YYYY-MM-DD.txt” with a text editor.

Example:

10:08:20.590 AM DEBUG Call Failed: 
    Source=Gateway, 
    Reason=Can't private call when in a group call hangtime

10:15:49.303 AM DEBUG Call Failed: 
    Source=Radio, 
    Reason=Call initiate group call failed: 
        INVALID_TARGET_ADDR

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[Source=Client] Failure Reasons:

• Already transmitting
  • Unable to transmit because another client has control of the radio.
• Not connected to a server
  • Client is not connected to a gateway.

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[Source=Gateway] Failure Reasons:

• Server ended call
  • The gateway ended an active transmission unexpectedly.

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[Source=Radio] Failure Reasons (Motorola):

• Call initiate group/priv call failed:
  • The Motorola XPR Radio is reporting that an attempted group or private KeyRadio has failed. The failure code will have additional information.
• No Response from radio
  • The Motorola XPR radio is not correctly responding to key-up requests.

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Other Failure Reasons:

• The Motorola speaker microphone may be connected. The RadioPro IP Gateway may not be able to correctly key-up a mobile radio if a microphone is plugged in.
• The channel may be in use or in “hang-time” when keying up.
• The item in the Subscriber List may be incorrectly defined in ICU:
  • As a Group Call when it should be defined as a Private Call.
  • As a Private Call when it should be a Group Call.
• The Subscriber List PTT button may have a custom action assigned rather than the Default action. 
  • (The default action is to PTT the item selected in the Subscriber List)

Please verify that “Default” is selected as the PTT Action for the Subscriber List.

• Private calls may be disabled in the Motorola XPR5550e radio.

Please verify that Private Calls is CHECKED.