CTI Products Frequently Asked Questions
Find answers about RadioPro radio compatibility, remote dispatch, smartphone push-to-talk, recording, GPS tracking, installation, and troubleshooting.
Dealer registration, account access, and password help for CTI Products two-way radio dealers.
Radio over IP basics, product comparisons, radio compatibility, remote access, security, and demonstrations.
Windows radio dispatch, multichannel operation, recording, GPS tracking, text messaging, and audio help.
Gateway installation, network ports, firmware, compatibility, backups, licensing, and recorder integration.
iPhone and Android push-to-talk, Bluetooth microphones, GPS maps, playback, and mobile troubleshooting.
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Yes. RadioPro can provide radio access from a remote office, a home workstation, or a mobile device when a suitable network connection to the RadioPro IP Gateway is available.
Yes. RadioPro Talk provides playback of the last five received radio transmissions in supported versions. Use the app's playback/history controls to select a recent transmission and listen again.
Yes. RadioPro Talk can display GPS positions for supported subscriber radios when the radio system, Gateway, app, and licenses are configured for mapping.
Yes. RadioPro Dispatch can send text messages to supported two-way radio subscribers using the computer keyboard. Available destinations and message functions depend on the digital radio system…
No . Client licenses cannot be shared or transferred between Gateways. They can be added, but not removed.
Yes. CTI provides RadioPro demonstration software and a demonstration radio system so you can evaluate the applications before purchasing equipment.
Yes. RadioPro Dispatch supports selected footswitches, desk microphones, handsets, and headset adapters with physical push-to-talk controls.
Yes. RadioPro Talk lets a supported iPhone or Android device access your compatible radio system over Wi-Fi or cellular data, even when the phone user is outside the radio system's RF coverage.
Yes. RadioPro patching can bridge voice audio between supported Motorola MOTOTRBO and Kenwood NEXEDGE radio systems. Each side needs its own compatible control station radio, correctly configured…
Yes. RadioPro Dispatch is designed to connect to multiple RadioPro IP Gateways and present their radio channels or talkgroups in one Windows console.
Yes. RadioPro Dispatch provides radio audio recording and playback when history logging is enabled and Dispatch is running and connected to the appropriate Gateway.
Yes. With a supported radio system, GPS-capable subscribers, correct programming, and the required licenses, RadioPro Dispatch can display radio locations and review location history.
Yes. RadioPro Dispatch supports geofences that identify when a tracked radio enters or leaves a defined area. The feature depends on a supported GPS configuration and the required licenses.
Yes. A suitably licensed RadioPro IP Gateway can stream audio using RTP to a compatible third-party logging recorder. This is separate from the history logging performed by RadioPro Dispatch.
Yes, a supported RadioPro installation can use Starlink or cellular internet. RadioPro Link provides a connection option for Gateways behind carrier-grade NAT (CGNAT).
Yes, the Dispatch Console follows the PC's time format. So, if your PC uses the 24-hour time clock, the Dispatch console will display 24-hour time. Once you change the…
YES! We sell RadioPro in Mexico. Must be a Motorola or Kenwood authorized two-way radio dealer. Requires payment before shipping. Dealer is responsible for all duties…
Basic RadioPro client-to-Gateway communication can operate on a local IP network without public internet access. The client must be able to reach the Gateway, and the Gateway's control station…
Yes. The system uses a Gigabit Ethernet interface (1000 Mbps) and an asynchronous TCP socket architecture capable of high-throughput communication. Actual throughput…
Yes . The RadioPro Talk™ app installed on Android and iOS devices supports DHCP. CTI Products recommends that a static IP address be configured in the RadioPro™ IP…
Yes . The RadioPro Talk™ app can connect to Gateways that have a static IP address associated with a Domain Name. The RadioPro™ IP Gateway must have the following: A…
This is controlled or monitored by the admin on the IP Gateway through the ICU.exe utility. This utility is used to configure static IP address, as well as User Names…
There are two ways to locate the license key ID: Navigate on the old PC to the following path C:\Program Files (x86)\CTI Products\RadioPro Dispatch and search for the…
Use ICU's File → Export command to save the Gateway configuration as an .icu settings file. Keep the backup in a secure location because it contains system configuration and user-account information.
Use Archive Viewer to search the required events, then choose File → Export Archive Records. The export can include a CSV event list and the associated audio.
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First determine whether the problem is what you hear or what other people hear from your microphone. RadioPro Talk provides separate microphone and playback settings.
Use PC Cross Mute to mute audio from adjacent PCs. The adjacent PCs must be attached to the same RadioPro IP Gateway and they will need to have the same Cross Mute ID…
Contact CTI Products Sales to request Dealer Portal access and confirm your company's dealer eligibility. RadioPro products are supplied through authorized two-way radio dealers.
On the dispatch machine you want to clone, in RadioPro Dispatch, navigate to File -> Edit to put your Dispatch software in "Edit" mode. Navigate to File -> Clone…
Navigate to https://dealer.ctiproducts.com Click Password Utilities From the Action dropown, choose Forgotten Password . In the E-mail field enter the email address you…
Use a Central Time Server or public NTP source. There are several ways to accomplish this depending on how isolated your local network may be. If the network has no…
Download the correct Gateway firmware package and follow CTI's RadioPro System Upgrade Guide for your Gateway generation. Firmware updates and operating-system security updates are separate tasks.
The RadioPro IP Gateway version 8.1.X operates on Windows 10 Enterprise 2019 LTSC with automatic updates disabled. To carry out necessary security maintenance updates,…
RadioPro Dispatch recording retention depends on available storage, traffic volume, and your history-management practices. There is no single storage estimate that fits every radio system.
This is determined by the number of Mobile App licenses that are installed on the IP Gateway. If the gateway has 1 Mobile license installed, then only 1 smartphone user…
Only 1 person can talk on the mobile app at a time. If the radio channel is busy, the app will receive a busy bonk. The smartphone user will have to wait until the…
Plan one RadioPro IP Gateway and one voice control station radio for each channel or talkgroup you need to access independently at the same time.
As many as you want.
They stay connected until they choose to disconnect. If the connection is temporarily lost while in a moving vehicle due to a change in cellular data, or switching…
Encrypted network connections are available with supported RadioPro versions and the appropriate connection configuration. Encryption should be verified for your installation rather than assumed…
Windows 10 Pro, Core i5 CPU with 8GB Memory and 500 GB Storage. Detailed Specifications: Category Minimum Requirements Operating System Windows 10 Pro or 11 Pro, 64 bit…
A basic RadioPro system needs a compatible control station radio, a RadioPro IP Gateway, the correct radio interface cable, an IP network, and licensed client access.
Radio over IP (RoIP) carries two-way radio audio and control information over an IP network. RadioPro uses this connection to let people access a compatible radio system from a Windows PC or…
Choose Dispatch for a full Windows dispatch console, Solo for simple Windows radio access, and Talk for access from an iPhone, iPad, or Android device. All three connect through RadioPro IP…
Quad Core 1.60GHz CPU
Linux, Windows 10, or Windows 7 Date of Purchase Operating System 6/2010 - 1/2020 Windows 7 embedded 2/2020 - 3/2022 Window 10 IoT Enterprise 4/2022 - Present Debian…
1 year. Additional Warranty Information is available here: Standard Limited Warranty
RadioPro Dispatch (v8,9) will typically operate with any PC microphone that is supported by Windows 10 for Audio.
A separate data-revert radio can help when GPS reporting would otherwise compete with voice traffic on a busy radio system. The need depends on fleet size, location update intervals, radio…
The AINA PTT Voice Responder is the documented Bluetooth push-to-talk speaker-microphone for RadioPro Talk. Confirm the exact accessory and app version before purchasing.
The default RadioPro client connection port is TCP 48222. The complete firewall requirements depend on your Gateway settings, configuration tools, optional features, and connection method.
Match RadioPro software to the Gateway family and check the release requirements before updating. Patch revisions do not always need to be identical, but an arbitrary mix of versions is not supported.
Reasons for Failed Calls In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls: In RadioPro Dispatch, choose “ Help ”->” Logs ”. This…
Gateway Status: Duplicate License detected What Causes the Error The cause of this error is that another RadioPro Dispatch PC is already connecting to this RadioPro IP…
The wrong license key may have been imported into the wrong Gateway. Please contact CTI Products Technical support
Verify that the radio programming is configured correctly by viewing the RadioPro IP Gateway Installation and Configuration Guide: Motorola MOTOTRBO Installation Guide…
If the radio keys up but no voice is heard, check the microphone audio path separately from the PTT control path. A working PTT button confirms control, but not that microphone audio is reaching…
A repeatable disconnect after approximately five minutes can indicate a Gateway licensing limit or an expired timed license. Check for a license message before treating the symptom as an ordinary…
A RadioPro™ Talk app connecting through the Internet(cellular), may pass through a different set of firewall rules than a RadioPro™ Talk app connecting through a Wifi…
The cellular network that your phone is switching to may not have enough bandwidth. RadioPro Talk™ App V.1.8 added an option to enable data compression. The IP Address…
ICU Auto Find uses local network broadcasts, so it normally discovers Gateways on the same local broadcast network. It does not automatically discover a Gateway across a router, separate VLAN, or…
A missing ping reply does not necessarily mean the Gateway is offline. RadioPro Gateway security settings can intentionally discard ICMP echo requests while normal client connections continue to work.
For Motorola MOTOTRBO systems, the RadioPro Talk app does not display zone names . Instead, RadioPro Talk presents a single list of all available channels . Users can…
There are several reasons that an IP Gateway would be shown as "disconnected": Each client and RadioPro IP Gateway must have compatible versions in order to communicate.…
Version 7: Contact CTI Products Technical support. Version 8 or 9: Upgrade the Dispatch application to the latest version of software from here: RadioPro Dispatch…
For Motorola radios, try a different USB port on the back of the gateway. Verify that the radio programming is configured correctly. For Motorola MOTOTRBO radios, see…
Background reception depends on the phone's operating system, RadioPro Talk version, permissions, and power-management settings. Test the behavior on the actual device rather than assuming it will…
RadioPro supports selected Motorola MOTOTRBO and Kenwood NEXEDGE radio systems through compatible control station radios. Your dealer should verify the exact radio model, system type, firmware,…
Yes . You can still receive phone calls while using the app. iOS devices: You will not be able to hear incoming transmissions while on a phone call. Android devices:…