CTI Products Frequently Asked Questions
Find answers about RadioPro radio compatibility, remote dispatch, smartphone push-to-talk, recording, GPS tracking, installation, and troubleshooting.
Explore RadioPro in action
Try three interactive guides to equipment planning, GPS reporting and Link field results.
Radio over IP, product selection, construction sites, office radio access, mobile teams, and system planning.
Radio dispatch, school bus GPS, warehouse and yard communications, equipment alarms, recording, and support.
Gateway setup, network connections, firmware, backups, GPS data paths, recorder interfaces, and MultiSpeak.
iPhone and Android radio access, warehouse Wi-Fi, Bluetooth PTT, GPS maps, playback, and mobile support.
Solo for Windows: setup, virtual radio controls, replay, intercom, shared channels, audio and client licensing.
RadioPro Link FAQs for stable endpoint access, Starlink, CGNAT, network changes, reconnection and remote Gateway configuration.
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Yes, on radio systems and interfaces that support private calling. A dispatcher can select an individual subscriber and initiate a private call instead of transmitting a group call to everyone on…
Yes, when the radio system supports Radio Check through the selected control-station interface. Dispatch can request a response from an individual radio before the operator attempts a voice call.
Yes. RadioPro Dispatch provides Call Selected and All Call workflows for announcements to configured channels. The system needs an independent control-station/Gateway voice path for each channel…
Yes. A RadioPro Dispatch Subscriber Grid can display a configured group of radio contacts with activity, availability and missed-call indications in one view. It is useful when an operator needs a…
The RadioPro IP Gateway does not use Power over Ethernet (PoE); it requires its specified power supply. Backup power can support the installation when it supplies the correct power to every…
Yes. RadioPro Dispatch can combine radio voice communications with a map of school bus locations when the bus radios, radio system, Gateway, and licenses support GPS reporting.
Yes. RadioPro Dispatch can display supported equipment inputs through its telemetry features when the appropriate I/O hardware, network connection, configuration, and licenses are provided.
Yes. RadioPro Dispatch supports image overlays on its GPS map, which can add campus, yard or facility context to the displayed area. An overlay is a map illustration; the radio locations still…
Yes. RadioPro can provide PC-based dispatch access to a compatible analog two-way radio system through a control station radio and a RadioPro IP Gateway. The correct interface depends on the radio…
Yes. The RadioPro Link announcement includes ICU among the applications that can access a provisioned Gateway through its assigned endpoint. Use a compatible ICU version and the connection…
Yes. RadioPro can provide radio access from a remote office, a home workstation, or a mobile device when a suitable network connection to the RadioPro IP Gateway is available.
Yes. RadioPro Link is designed to retain the provisioned endpoint when the Gateway moves to another usable internet connection. Remote clients continue using that endpoint rather than the new…
RadioPro Solo can provide a PC-based alternative to a desktop tone remote when the radio system and control station are compatible with RadioPro. This is a change in the access arrangement, not a…
Yes. RadioPro Talk provides playback of the last five received radio transmissions in supported versions. Use the app's playback/history controls to select a recent transmission and listen again.
Yes. Solo provides instant replay and history browsing for available recordings from the connected Gateway. This is useful when an office user needs to hear an instruction again without asking the…
Yes. RadioPro Talk can display GPS positions for supported subscriber radios when the radio system, Gateway, app, and licenses are configured for mapping.
Yes. RadioPro Dispatch can send text messages to supported two-way radio subscribers using the computer keyboard. Available destinations and message functions depend on the digital radio system…
No . Client licenses cannot be shared or transferred between Gateways. They can be added, but not removed.
Yes. CTI provides RadioPro demonstration software and a demonstration radio system so you can evaluate the applications before purchasing equipment.
Yes. RadioPro Dispatch supports selected footswitches, desk microphones, handsets, and headset adapters with physical push-to-talk controls.
Yes. RadioPro Talk lets a supported iPhone or Android device access your compatible radio system over Wi-Fi or cellular data, even when the phone user is outside the radio system's RF coverage.
Yes. Office users can access a compatible factory radio system from Windows PCs through a RadioPro IP Gateway and control station radio, rather than installing a separate transmitting radio and…
Yes. RadioPro Dispatch provides supported stopped-vehicle reporting using received GPS information, with the required radio configuration and licenses. The result describes observed radio-location…
A RadioPro IP Gateway can provide supported GPS/AVL integration through its licensed MultiSpeak capability, when the receiving utility system implements a compatible interface. Compatibility must…
Yes. RadioPro patching can bridge voice audio between supported Motorola MOTOTRBO and Kenwood NEXEDGE radio systems. Each side needs its own compatible control station radio, correctly configured…
Yes. RadioPro Dispatch is designed to connect to multiple RadioPro IP Gateways and present their radio channels or talkgroups in one Windows console.
Yes. RadioPro Dispatch provides radio audio recording and playback when history logging is enabled and Dispatch is running and connected to the appropriate Gateway.
Yes. With a supported radio system, GPS-capable subscribers, correct programming, and the required licenses, RadioPro Dispatch can display radio locations and review location history.
Yes. RadioPro Dispatch has a Missed Calls panel that can help the operator track incoming calls needing a response. The User Guide's basic workflow is an incoming private call that remains on the…
Yes. RadioPro Dispatch supports geofences that identify when a tracked radio enters or leaves a defined area. The feature depends on a supported GPS configuration and the required licenses.
Yes. RadioPro Dispatch includes prerecorded, or pre-canned, audio-message capability for sending a prepared announcement over a configured radio path. A repeatable yard instruction or shift-change…
Yes. RadioPro can provide remote talk/listen access to a Motorola APX 4500 using its accessory-connector audio and COR/PTT signals. CTI describes this as an intercom-style interface. It is a basic…
RadioPro Dispatch can send remote disable and enable commands to a radio on supported digital systems. The function depends on the subscriber radio, control station, system mode and programming;…
Yes. RadioPro Dispatch can be configured to send a single or dual alert tone before a voice call using a custom Audio Call action. Tone settings belong to that action, so the operator can use a…
Yes. A suitably licensed RadioPro IP Gateway can stream audio using RTP to a compatible third-party logging recorder. This is separate from the history logging performed by RadioPro Dispatch.
Yes. With a supported Motorola MOTOTRBO or Kenwood NEXEDGE control-station interface, Solo provides a virtual radio front panel and supported remote radio functions. The available controls depend…
Yes. RadioPro Solo's Intercom button allows Solo clients connected to the same Gateway to communicate without transmitting over the radio channel. The conversation uses the IP connection between…
Yes. Solo can run alongside other Windows applications, and its client settings provide several ways to keep radio access convenient. For example, a shipping clerk can work in another business…
Yes, a supported RadioPro installation can use Starlink or cellular internet. RadioPro Link provides a connection option for Gateways behind carrier-grade NAT (CGNAT).
Yes, the Dispatch Console follows the PC's time format. So, if your PC uses the 24-hour time clock, the Dispatch console will display 24-hour time. Once you change the…
Yes. RadioPro Talk can connect supported iPhone and Android devices on warehouse Wi-Fi to a compatible two-way radio system through a RadioPro IP Gateway and control station radio.
YES! We sell RadioPro in Mexico. Must be a Motorola or Kenwood authorized two-way radio dealer. Requires payment before shipping. Dealer is responsible for all duties…
Ordinary radio GPS tracking does not provide dependable indoor or room-level positioning simply because the radio can communicate inside a building. GPS reception and radio communications use…
A provisioned RadioPro Link connection normally does not require a static public IP address or an inbound port-forwarding rule at the Gateway site. Clients use CTI's assigned endpoint rather than…
Basic RadioPro client-to-Gateway communication can operate on a local IP network without public internet access. The client must be able to reach the Gateway, and the Gateway's control station…
Yes. The system uses a Gigabit Ethernet interface (1000 Mbps) and an asynchronous TCP socket architecture capable of high-throughput communication. Actual throughput…
Yes . The RadioPro Talk™ app installed on Android and iOS devices supports DHCP. CTI Products recommends that a static IP address be configured in the RadioPro™ IP…
Yes . The RadioPro Talk™ app can connect to Gateways that have a static IP address associated with a Domain Name. The RadioPro™ IP Gateway must have the following: A…
This is controlled or monitored by the admin on the IP Gateway through the ICU.exe utility. This utility is used to configure static IP address, as well as User Names…
Use RadioPro Dispatch to bring the required warehouse and yard radio paths into one Windows console, with clear labels and audio settings for each team.
There are two ways to locate the license key ID: Navigate on the old PC to the following path C:\Program Files (x86)\CTI Products\RadioPro Dispatch and search for the…
Additional Solo/Talk connection capacity can be purchased for an existing RadioPro IP Gateway. The upgraded license is issued for that particular Gateway; adding connections is different from…
Use ICU's File → Export command to save the Gateway configuration as an .icu settings file. Keep the backup in a secure location because it contains system configuration and user-account information.
Install a supported RadioPro Solo client on the Windows PC, enter the Gateway connection address supplied for your site, and sign in with an account configured on that Gateway. The radio and…
Use Archive Viewer to search the required events, then choose File → Export Archive Records. The export can include a CSV event list and the associated audio.
Contact CTI Products Technical support. Get in Touch
First determine whether the problem is what you hear or what other people hear from your microphone. RadioPro Talk provides separate microphone and playback settings.
Use PC Cross Mute for adjacent Dispatch positions that should mute each other's local audio. Enable the feature on the intended positions and assign them the same Cross Mute ID.
Contact CTI Products Sales to request Dealer Portal access and confirm your company's dealer eligibility. RadioPro products are supplied through authorized two-way radio dealers.
On the dispatch machine you want to clone, in RadioPro Dispatch, navigate to File -> Edit to put your Dispatch software in "Edit" mode. Navigate to File -> Clone…
Use a Central Time Server or public NTP source. There are several ways to accomplish this depending on how isolated your local network may be. If the network has no…
Download the correct Gateway firmware package and follow CTI's RadioPro System Upgrade Guide for your Gateway generation. Firmware updates and operating-system security updates are separate tasks.
The RadioPro IP Gateway version 8.1.X operates on Windows 10 Enterprise 2019 LTSC with automatic updates disabled. To carry out necessary security maintenance updates,…
RadioPro Dispatch recording retention depends on available storage, traffic volume, and your history-management practices. There is no single storage estimate that fits every radio system.
This is determined by the number of Mobile App licenses that are installed on the IP Gateway. If the gateway has 1 Mobile license installed, then only 1 smartphone user…
Only 1 person can talk on the mobile app at a time. If the radio channel is busy, the app will receive a busy bonk. The smartphone user will have to wait until the…
Plan one RadioPro IP Gateway and one voice control station radio for each channel or talkgroup you need to access independently at the same time.
As many as you want.
Bandwidth depends on audio mode, the number of active voice streams, connected clients and the network path. CTI's published planning figures are approximately 2.2 kBytes/s per compressed audio…
They stay connected until they choose to disconnect. If the connection is temporarily lost while in a moving vehicle due to a change in cellular data, or switching…
Encrypted network connections are available with supported RadioPro versions and the appropriate connection configuration. Encryption should be verified for your installation rather than assumed…
Choose the mix around each user's work and available coverage. A combined RadioPro system can keep field users on compatible radios while providing PC or smartphone access for supervisors and…
The main cost drivers are simultaneous radio paths, control station equipment, Gateways, operator positions, licensed connections, optional features, accessories, and installation. Your authorized…
Windows 10/11 Pro, Core i5 CPU with 8GB Memory and 500 GB Storage. Detailed Specifications: Category Minimum Requirements Operating System Windows 10 Pro or 11 Pro, 64 bit…
CTI tested RadioPro Link using Starlink Mini on the Roam plan in September 2026, both stationary and in motion. The announcement reports the following client-to-Gateway timing results through…
A basic RadioPro system needs a compatible control station radio, a RadioPro IP Gateway, the correct radio interface cable, an IP network, and licensed client access.
On a supported and correctly programmed radio system, a received emergency event produces audible and visible indications in RadioPro Dispatch so the operator can identify and respond to the radio…
A Link-routed client loses its path to the Gateway while the required internet connection is unavailable. RadioPro Link is designed to recover its connection after the network returns, including…
A temporary construction site needs a compatible control station radio, a RadioPro IP Gateway, the correct interface cable, suitable antenna and power arrangements, and a network path to the…
Radio over IP (RoIP) carries two-way radio audio and control information over an IP network. RadioPro uses this connection to let people access a compatible radio system from a Windows PC or…
RadioPro Link is CTI's remote-connectivity service for a provisioned RadioPro IP Gateway. It provides a stable endpoint name that compatible clients use instead of tracking the site's changing…
An RoIP gateway connects a radio interface to an IP network. A radio repeater receives and retransmits RF signals as part of the radio coverage system. They serve different roles and can be used…
Radio dispatch software controls communications; computer-aided dispatch (CAD) software manages incidents, assignments and operational records. An operator may use both at the same desk, but the…
Choose Dispatch for a full Windows dispatch console, Solo for simple Windows radio access, and Talk for access from an iPhone, iPad, or Android device. All three connect through RadioPro IP…
Quad Core 1.60GHz CPU
Linux, Windows 10, or Windows 7 Date of Purchase Operating System 6/2010 - 1/2020 Windows 7 embedded 2/2020 - 3/2022 Window 10 IoT Enterprise 4/2022 - Present Debian…
1 year. Additional Warranty Information is available here: Standard Limited Warranty
TurboVUi is the former name of CTI Products' RadioPro product family. Older Gateway labels, installers and manuals may still use TurboVUi, while current products use the RadioPro name.
RadioPro Dispatch (v8,9) will typically operate with any PC microphone that is supported by Windows 10/11 for Audio.
A separate data-revert radio can help when GPS reporting would otherwise compete with voice traffic on a busy radio system. The need depends on fleet size, location update intervals, radio…
The AINA PTT Voice Responder is the documented Bluetooth push-to-talk speaker-microphone for RadioPro Talk. Confirm the exact accessory and app version before purchasing.
The default RadioPro client connection port is TCP 48222. The complete firewall requirements depend on your Gateway settings, configuration tools, optional features, and connection method.
RadioPro supports selected Kenwood NEXEDGE mobile radios used as control stations, including the model families below. The radio's supported system mode, firmware, programming and Gateway…
Choose a Motorola MOTOTRBO control station by the required RadioPro functions, radio-system type and Gateway generation. CTI's documentation includes XPR 2500, XPR 5550 and XPR 5550e control…
The RadioPro Link announcement identifies Dispatch, Solo, the Talk mobile app and ICU as applications that can connect using a provisioned Link endpoint. CTI must confirm the installed versions…
Match RadioPro software to the Gateway family and check the release requirements before updating. Patch revisions do not always need to be identical, but an arbitrary mix of versions is not supported.
Reasons for Failed Calls In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls: In RadioPro Dispatch, choose “ Help ”->” Logs ”. This…
Gateway Status: Duplicate License detected What Causes the Error The cause of this error is that another RadioPro Dispatch PC is already connecting to this RadioPro IP…
The wrong license key may have been imported into the wrong Gateway. Please contact CTI Products Technical support
Check the Kenwood control-station programming and the RadioPro channel/zone configuration separately. A missing channel entry, an interface setting or an alias/visibility setting can each change…
Verify that the radio programming is configured correctly by viewing the RadioPro IP Gateway Installation and Configuration Guide: Motorola MOTOTRBO Installation Guide…
Missing first words can result from speaking before the radio is ready, RF conditions, delayed audio startup, or a problem in a shared radio/network path. First establish whether it happens on…
Clients connected to one RadioPro Gateway share its single voice control-station radio. When a supported client changes that donor radio's channel, every client on that Gateway follows the radio's…
If the radio keys up but no voice is heard, check the microphone audio path separately from the PTT control path. A working PTT button confirms control, but not that microphone audio is reaching…
A disconnect that occurs specifically when the radio transmits should be investigated as a transmit-correlated fault. Radio power demand, RF interference, cabling and software behavior can produce…
Check the association among the radio ID, the displayed alias and the location report before treating a surprising map position as the radio's current location. An alias problem, duplicate…
A repeatable disconnect after approximately five minutes can indicate a Gateway licensing limit or an expired timed license. Check for a license message before treating the symptom as an ordinary…
A RadioPro™ Talk app connecting through the Internet(cellular), may pass through a different set of firewall rules than a RadioPro™ Talk app connecting through a Wifi…
The cellular network that your phone is switching to may not have enough bandwidth. RadioPro Talk™ App V.1.8 added an option to enable data compression. The IP Address…
ICU Auto Find uses local network broadcasts, so it normally discovers Gateways on the same local broadcast network. It does not automatically discover a Gateway across a router, separate VLAN, or…
A missing ping reply does not necessarily mean the Gateway is offline. RadioPro Gateway security settings can intentionally discard ICMP echo requests while normal client connections continue to work.
For Motorola MOTOTRBO systems, the RadioPro Talk app does not display zone names . Instead, RadioPro Talk presents a single list of all available channels . Users can…
There are several reasons that an IP Gateway would be shown as "disconnected": Each client and RadioPro IP Gateway must have compatible versions in order to communicate.…
First determine whether Windows detects the headset, whether Dispatch has the correct audio device selected, or whether only the physical PTT button is not working. These are separate checks.
A speed test mainly measures throughput; it does not establish end-to-end radio audio delay. A connection can transfer many megabits per second while intermittent latency, jitter, loss or…
RadioPro Dispatch routes audio using the selected Audio Preset. Check that preset and its device assignments when audio comes from an unexpected speaker, headset, or earpiece.
For Motorola radios, try a different USB port on the back of the gateway. Verify that the radio programming is configured correctly. For Motorola MOTOTRBO radios, see…
The Gateway's Ethernet LAN connection and a MOTOTRBO radio's USB network connection are separate network interfaces. They need non-overlapping IP subnets so the Gateway can route traffic to the…
Background reception depends on the phone's operating system, RadioPro Talk version, permissions, and power-management settings. Test the behavior on the actual device rather than assuming it will…
RadioPro supports selected Motorola MOTOTRBO and Kenwood NEXEDGE radio systems through compatible control station radios. Your dealer should verify the exact radio model, system type, firmware,…
Yes . You can still receive phone calls while using the app. iOS devices: You will not be able to hear incoming transmissions while on a phone call. Android devices:…