Why is my Gateway status showing disconnected in the Dispatch Client?

There are several reasons that an IP Gateway would be shown as “disconnected”:

1. Each client and RadioPro IP Gateway must have compatible versions in order to communicate. For more details on version compatibility, see the Installation Guide page 22 “System Compatibility Considerations”.
2. The ethernet cable connecting the IP Gateway to the LAN or WAN may be disconnected.
3. The IP Gateway must be powered on and must have completed its boot-up procedure. The boot-up procedure could take up to two minutes.
4. Ensure that the router or switch between the PC and the Gateway has power.
5. The Dispatch Client and the IP Gateway may be on different subnets. Possible Solutions:
   • Change the IP address and subnet masks of the Gateway and/or Dispatch so Dispatch can reach the IP Gateway
   • Configure Port Forwarding:
     • See the Installation Guide page 19 “Configure Port Forwarding”
     • See https://portforward.com/router.htm for detailed instructions for the specific router in use at your site.