FAQ

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RadioPro (1)

The RadioPro IP Gateway version 8.1.X operates on Windows 10 Enterprise 2019 LTSC with automatic updates disabled. To carry out necessary security maintenance updates, please adhere to the following procedure:

  • Continue with these steps until the “OS Updates” Tab displays a “Status” of “NoUpdatesAvailable” and “Available Updates” shows 0: (Note: At the time of writing, this process required two iterations in less than 30 minutes)
    • Re-establish your connection with the RadioPro IP Gateway.
    • If the “Status” on the OS Updates Tab is “SearchingForUpdates”, “Downloading”, or “Installing”, wait for a few minutes before reconnecting to the Gateway to check the current status.
    • If the “Status” on the OS Updates Tab is “UpdatesAvailable”, click on the “Download and Install updates” button.
    • If the “Status” on the OS Updates Tab is “RebootRequired”, click on the “Restart Gateway” button.
    • Repeat these steps as needed.
ICU “OS Updates” Tab

RadioPro IP Gateway (9)

No. Client licenses cannot be shared or transferred between Gateways. They can be added, but not removed.

Use a Central Time Server or public NTP source.

There are several ways to accomplish this depending on how isolated your local network may be. If the network has no public internet access, consider using a Central Time server such as ATS (Absolute Time Server). However, if your network has open access to the internet consider using a public NTP source such as ‘pool.ntp.org’.

Please refer to the following for additional information:

The RadioPro IP Gateway version 8.1.X operates on Windows 10 Enterprise 2019 LTSC with automatic updates disabled. To carry out necessary security maintenance updates, please adhere to the following procedure:

  • Continue with these steps until the “OS Updates” Tab displays a “Status” of “NoUpdatesAvailable” and “Available Updates” shows 0: (Note: At the time of writing, this process required two iterations in less than 30 minutes)
    • Re-establish your connection with the RadioPro IP Gateway.
    • If the “Status” on the OS Updates Tab is “SearchingForUpdates”, “Downloading”, or “Installing”, wait for a few minutes before reconnecting to the Gateway to check the current status.
    • If the “Status” on the OS Updates Tab is “UpdatesAvailable”, click on the “Download and Install updates” button.
    • If the “Status” on the OS Updates Tab is “RebootRequired”, click on the “Restart Gateway” button.
    • Repeat these steps as needed.
ICU “OS Updates” Tab

Quad Core 1.60GHz CPU

Linux, Windows 10, or Windows 7 

Date of PurchaseOperating System
6/2010 – 1/2020Windows 7 embedded
2/2020 – 3/2022Window 10 IoT Enterprise
4/2022 – PresentDebian GNU/Linux

2 years. 

Additional Warranty Information is available here:

Standard Limited Warranty

Tag: Warranty
  1. The wrong license key may have been imported into the wrong Gateway.
  2. Please contact CTI Products Technical support

There are several reasons that an IP Gateway would be shown as “disconnected”:

  1. Each client and RadioPro IP Gateway must have compatible versions in order to communicate. For more details on version compatibility, see the Installation Guide page 22 “System Compatibility Considerations”.
  2. The ethernet cable connecting the IP Gateway to the LAN or WAN may be disconnected.
  3. The IP Gateway must be powered on and must have completed its boot-up procedure. The boot-up procedure could take up to two minutes.
  4. Ensure that the router or switch between the PC and the Gateway has power.
  5. The Dispatch Client and the IP Gateway may be on different subnets. Possible Solutions:
    • Change the IP address and subnet masks of the Gateway and/or Dispatch so Dispatch can reach the IP Gateway
    • Configure Port Forwarding:
  1. For Motorola radios, try a different USB port on the back of the gateway.
  2. Verify that the radio programming is configured correctly.
  3. Contact CTI Products Technical support