RadioPro (2)
Reasons for Failed Calls
In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls:
- In RadioPro Dispatch, choose “Help”->”Logs”. This should open %programdata%\CTI Products\RadioPro Dispatch\
- Open the logs folder.
- Locate and open the most recent file named “FailedCalls YYYY-MM-DD.txt” with a text editor.
Example:
10:08:20.590 AM DEBUG Call Failed:
Source=Gateway,
Reason=Can't private call when in a group call hangtime
10:15:49.303 AM DEBUG Call Failed:
Source=Radio,
Reason=Call initiate group call failed:
INVALID_TARGET_ADDR
[Source=Client] Failure Reasons:
- Already transmitting
- Unable to transmit because another client has control of the radio.
- Not connected to a server
- Client is not connected to a gateway.
[Source=Gateway] Failure Reasons:
- Server ended call
- The gateway ended an active transmission unexpectedly.
[Source=Radio] Failure Reasons (Motorola):
- Call initiate group/priv call failed:
- The Motorola XPR Radio is reporting that an attempted group or private KeyRadio has failed. The failure code will have additional information.
- No Response from radio
- The Motorola XPR radio is not correctly responding to key-up requests.
Other Failure Reasons:
- The Motorola speaker microphone may be connected. The RadioPro IP Gateway may not be able to correctly key-up a mobile radio if a microphone is plugged in.
- The channel may be in use or in “hang-time” when keying up.
- The item in the Subscriber List may be incorrectly defined in ICU:
- As a Group Call when it should be defined as a Private Call.
- As a Private Call when it should be a Group Call.
- The Subscriber List PTT button may have a custom action assigned rather than the Default action.
- (The default action is to PTT the item selected in the Subscriber List)
Please verify that “Default” is selected as the PTT Action for the Subscriber List.
- Private calls may be disabled in the Motorola XPR5550e radio.
Please verify that Private Calls is CHECKED.
What Causes the Error
The cause of this error is that another RadioPro Dispatch PC is already connecting to this RadioPro IP gateway using the same license key.
Multiple Dispatch PCs CAN connect to the same RadioPro IP Gateway, but each RadioPro Dispatch PC is required to have it’s own software license key.
With the purchase of each RadioPro Dispatch software license, you were provided with a software license key. This software license key can only be installed on one Windows PC.
RadioPro Dispatch Clients
RadioPro Dispatch is a multilinking client software, capable of making several simultaneous connections to multiple RadioPro gateways at once. Each PC requires Windows OS to install the Dispatch client but also needs a unique factory supplied software license key to be imported to the PC to customize it for use.
See Dispatch Clients in the RadioPro IP Gateway Installation Guide (p.11)
Dispatch Software License
If your organization has a RadioPro Dispatch software license installed concurrently on multiple PCs you may be using our software in a manner that violates the terms of the software license agreement that you agreed to upon installation.
We understand that it can be easy to unintentionally violate software licensing terms, and we are here to work with you to ensure that you can continue to use our software in a way that is both productive and legally compliant.
The following is an excerpt taken from the software license that is agreed to when RadioPro Dispatch is installed:
Upon payment of the Appropriate License Fees, You may:
For RadioPro Dispatch Software:
(a) install the Dispatch Software onto Your PC and up to one backup PC,(b) make one copy of the Dispatch Software solely for backup purposes, provided that You reproduce, unaltered, all proprietary notices on or in the copy,
(c) run the Dispatch Software on one Dispatcher PC at a time,
(d) connect the Dispatch PC to IP Gateway units, up to the number of rightfully licensed Connections as specified in the Dispatch Hardware Protection Device and Software Key.
For IP Gateway Software: run the IP Gateway Software on the IP Gateway unit on which it is was installed by CTI; and
For ICU Software:
(a) install the ICU Software onto one or more of Your PCs,(b) run the ICU Software to configure one or more of Your IP Gateway units manufactured by CTI,
For Solo Software:
(a) install the Solo Software onto one or more of Your PCs,(b) run the Solo Software on one or more PCs to connect to one of Your IP Gateway units, up to the number of rightfully licensed User Connections configured on that IP Gateway unit,
You may not and shall not permit others to:
(a) copy the Licensed Software (except as expressly permitted above),
(b) run more than one copy of the Dispatch Software concurrently,
(c) use the Solo Software to concurrently connect more PCs than the rightfully licensed number of User Connections configured in an IP Gateway,
(d) use the Dispatch Software to concurrently connect to more than the rightfully licensed number of IP Gateways as specified in the Software Key,
(e) use the Dispatch Software, Solo Software or ICU Software with hardware devices or software not made by CTI that emulate or mimic the functionality of the IP Gateway,
(f) modify or translate any Licensed Software,
(g) modify, translate, reverse engineer, decompile, disassemble or otherwise attempt (i) to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any hardware or software protection mechanisms in the Licensed Software or Dispatch Software, including without limitation any such mechanism used to restrict or control the functionality of the Licensed Software, or (ii) to derive the source code or the underlying ideas, algorithms, structure or organization from the Licensed Software, or
(h) distribute, rent, transfer or grant any rights in the Licensed Software (except as expressly permitted above) in any form to any person without the prior written consent of CTI.
This license is not a sale. Title and copyrights to the Licensed Software and any copies made by you remain with CTI and its suppliers.
RadioPro™ Software License Agreement
RadioPro Dispatch (10)
There are two ways to locate the license key ID:
- Navigate on the old PC to the following path C:\Program Files (x86)\CTI Products\RadioPro Dispatch and search for the License Key file. Save that file to be transferred to the new PC.
- Run the Dispatch application on the old PC. Click on Options, then Update license. It will display the License ID there. From there you can contact CTI Products Technical support to retrieve the file.
Use PC Cross Mute to mute audio from adjacent PCs.
The adjacent PCs must be attached to the same RadioPro IP Gateway and they will need to have the same Cross Mute ID Selected.
See Enable PC Cross Mute in the RadioPro Installation and Configuration Guide for additional information.
- On the dispatch machine you want to clone, in RadioPro Dispatch, navigate to File -> Edit to put your Dispatch software in “Edit” mode.
- Navigate to File -> Clone Settings…
- Save the *.trbodat file.
- Transfer the *.trbodat file to the new computer with Dispatch already installed on it.
- On the new Dispatch machine you want to clone to, navigate to File -> Edit to put your Dispatch software in “Edit” mode.
- Navigate to File -> Import Cloned Settings…
- Select the *.trbodat file that was transfered in step #4.
RadioPro Dispatch (v8,9) will typically operate with any PC microphone that is supported by Windows 10 for Audio.
Windows 10 Pro, Core i5 CPU with 8GB Memory and 500 GB Storage.
Detailed Specifications:
| Category | Minimum Requirements |
| Operating System | Windows 7 Pro or 10 Pro, 32 or 64 bit |
| Processor | Intel Core i5 minimum, Intel Core i7 recommended |
| Memory | >8GByte |
| First Hard Disk | 500 GByte (for Operating System) |
| Second Hard Disk | 1TByte (for History Logging) (An external eSATA drive or network storage device may also be used.) |
| Video Interface | Integrated with motherboard |
| Network Connection | Integrated with motherboard |
| Audio | Integrated with motherboard (External speakers and desk mic, or headset required.) |
Reasons for Failed Calls
In RadioPro versions 8.3.1+, 9.3.1+ this is how to determine the reason for failed calls:
- In RadioPro Dispatch, choose “Help”->”Logs”. This should open %programdata%\CTI Products\RadioPro Dispatch\
- Open the logs folder.
- Locate and open the most recent file named “FailedCalls YYYY-MM-DD.txt” with a text editor.
Example:
10:08:20.590 AM DEBUG Call Failed:
Source=Gateway,
Reason=Can't private call when in a group call hangtime
10:15:49.303 AM DEBUG Call Failed:
Source=Radio,
Reason=Call initiate group call failed:
INVALID_TARGET_ADDR
[Source=Client] Failure Reasons:
- Already transmitting
- Unable to transmit because another client has control of the radio.
- Not connected to a server
- Client is not connected to a gateway.
[Source=Gateway] Failure Reasons:
- Server ended call
- The gateway ended an active transmission unexpectedly.
[Source=Radio] Failure Reasons (Motorola):
- Call initiate group/priv call failed:
- The Motorola XPR Radio is reporting that an attempted group or private KeyRadio has failed. The failure code will have additional information.
- No Response from radio
- The Motorola XPR radio is not correctly responding to key-up requests.
Other Failure Reasons:
- The Motorola speaker microphone may be connected. The RadioPro IP Gateway may not be able to correctly key-up a mobile radio if a microphone is plugged in.
- The channel may be in use or in “hang-time” when keying up.
- The item in the Subscriber List may be incorrectly defined in ICU:
- As a Group Call when it should be defined as a Private Call.
- As a Private Call when it should be a Group Call.
- The Subscriber List PTT button may have a custom action assigned rather than the Default action.
- (The default action is to PTT the item selected in the Subscriber List)
Please verify that “Default” is selected as the PTT Action for the Subscriber List.
- Private calls may be disabled in the Motorola XPR5550e radio.
Please verify that Private Calls is CHECKED.
What Causes the Error
The cause of this error is that another RadioPro Dispatch PC is already connecting to this RadioPro IP gateway using the same license key.
Multiple Dispatch PCs CAN connect to the same RadioPro IP Gateway, but each RadioPro Dispatch PC is required to have it’s own software license key.
With the purchase of each RadioPro Dispatch software license, you were provided with a software license key. This software license key can only be installed on one Windows PC.
RadioPro Dispatch Clients
RadioPro Dispatch is a multilinking client software, capable of making several simultaneous connections to multiple RadioPro gateways at once. Each PC requires Windows OS to install the Dispatch client but also needs a unique factory supplied software license key to be imported to the PC to customize it for use.
See Dispatch Clients in the RadioPro IP Gateway Installation Guide (p.11)
Dispatch Software License
If your organization has a RadioPro Dispatch software license installed concurrently on multiple PCs you may be using our software in a manner that violates the terms of the software license agreement that you agreed to upon installation.
We understand that it can be easy to unintentionally violate software licensing terms, and we are here to work with you to ensure that you can continue to use our software in a way that is both productive and legally compliant.
The following is an excerpt taken from the software license that is agreed to when RadioPro Dispatch is installed:
Upon payment of the Appropriate License Fees, You may:
For RadioPro Dispatch Software:
(a) install the Dispatch Software onto Your PC and up to one backup PC,(b) make one copy of the Dispatch Software solely for backup purposes, provided that You reproduce, unaltered, all proprietary notices on or in the copy,
(c) run the Dispatch Software on one Dispatcher PC at a time,
(d) connect the Dispatch PC to IP Gateway units, up to the number of rightfully licensed Connections as specified in the Dispatch Hardware Protection Device and Software Key.
For IP Gateway Software: run the IP Gateway Software on the IP Gateway unit on which it is was installed by CTI; and
For ICU Software:
(a) install the ICU Software onto one or more of Your PCs,(b) run the ICU Software to configure one or more of Your IP Gateway units manufactured by CTI,
For Solo Software:
(a) install the Solo Software onto one or more of Your PCs,(b) run the Solo Software on one or more PCs to connect to one of Your IP Gateway units, up to the number of rightfully licensed User Connections configured on that IP Gateway unit,
You may not and shall not permit others to:
(a) copy the Licensed Software (except as expressly permitted above),
(b) run more than one copy of the Dispatch Software concurrently,
(c) use the Solo Software to concurrently connect more PCs than the rightfully licensed number of User Connections configured in an IP Gateway,
(d) use the Dispatch Software to concurrently connect to more than the rightfully licensed number of IP Gateways as specified in the Software Key,
(e) use the Dispatch Software, Solo Software or ICU Software with hardware devices or software not made by CTI that emulate or mimic the functionality of the IP Gateway,
(f) modify or translate any Licensed Software,
(g) modify, translate, reverse engineer, decompile, disassemble or otherwise attempt (i) to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any hardware or software protection mechanisms in the Licensed Software or Dispatch Software, including without limitation any such mechanism used to restrict or control the functionality of the Licensed Software, or (ii) to derive the source code or the underlying ideas, algorithms, structure or organization from the Licensed Software, or
(h) distribute, rent, transfer or grant any rights in the Licensed Software (except as expressly permitted above) in any form to any person without the prior written consent of CTI.
This license is not a sale. Title and copyrights to the Licensed Software and any copies made by you remain with CTI and its suppliers.
RadioPro™ Software License Agreement
- Verify that the radio programming is configured correctly by viewing the RadioPro IP Gateway Installation and Configuration Guide:
- Ensure that the subscriber licensing is configured with the correct GPS ID’s.
- RadioPro Dispatch Installation and Configuration Guide (Page 48 Subscriber Licensing sub-folder)
- Restart the IP Gateway and the radio(s) that are connected to the IP Gateway.
- Contact CTI Products Technical support.
Version 7:
- Contact CTI Products Technical support.
Version 8 or 9:
- Upgrade the Dispatch application to the latest version of software from here: RadioPro Dispatch Downloads