RadioPro Dispatch routes audio using the selected Audio Preset. Check that preset and its device assignments when audio comes from an unexpected speaker, headset, or earpiece.
A preset configured to use the PC's default microphone or speakers depends on the devices currently selected in Windows. Recheck the configuration after replacing audio hardware or installing operating-system or audio-driver updates.
- Check Windows audio devices. Confirm that the intended headset, speakers, and microphone appear in Windows Sound settings and work outside Dispatch.
- Select the correct Audio Preset. Open Options → Audio Presets and choose the preset intended for the workstation.
- Check its device assignments. An administrator can enter Edit mode and open Options → Audio Presets → Configure → Devices. Menu wording can vary by version.
| Setting | Audio path |
|---|---|
| Mic In | Microphone used for transmitted speech. |
| Select Out | Received audio from the selected radio controller. |
| Unselect Out | Received audio from unselected radio controllers. |
| Intercom Out | Audio from other RadioPro clients, subject to the configured intercom options. |
For playback outputs, verify both the device and the Both, Left, or Right speaker selection. Also check any advanced intercom option that directs intercom audio through the Select/Unselect outputs.
Review Windows volume, Dispatch Select/Unselect levels, and the individual radio controller's speaker/mute setting. Save the settings, leave Edit mode, and test selected audio, unselected audio, microphone transmission, and intercom separately where used.
If Windows does not detect the device, investigate its connection or driver first. If audio works but a physical PTT button does not, check the exact accessory's RadioPro compatibility separately.
If the problem continues, provide CTI Technical Support with the Dispatch version, accessory model, selected preset, and screenshots of its device assignments.