Radio dispatch software controls communications; computer-aided dispatch (CAD) software manages incidents, assignments and operational records. An operator may use both at the same desk, but the applications have different responsibilities.
| Task | Radio dispatch console | CAD system |
|---|---|---|
| Talk and listen to field radios | Core function | Uses a radio console or a separately supported integration |
| Select channels and radio recipients | Supported according to radio interface | Not inherently a radio function |
| Create incidents and assign resources | Not RadioPro's incident-management role | Core CAD workflow |
| Review communications | RadioPro can log supported audio, messages and GPS events | Maintains incident/job records according to the CAD product |
RadioPro Dispatch provides the radio-console side: voice access, supported radio control, mapping, messages and communications history. A commercial fleet can use those tools without purchasing a full incident-management system.
When another application needs RadioPro data, identify the exact supported interface. For example, RadioPro's licensed MultiSpeak capability can supply supported radio GPS information to a compatible receiving system, while its RTP recorder interface serves a separate purpose.
Do not assume that an application sharing the same PC or map has a general bidirectional CAD integration. Specify the required events, commands, identifiers, authentication and versions with both suppliers before selecting an interface.